Accessibility Statement for Gardeners Chessington

Gardeners Chessington is committed to providing an accessible and inclusive experience for all customers and visitors. We aim to make it easy for everyone to access information about our gardening services in the local Chessington area, regardless of technology, ability, or personal requirements.

Our Accessibility Commitment

We are working towards compliance with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological impairments.

Our goal is to ensure that people using assistive technologies can independently explore our services, understand our information, and contact us to discuss gardening work in and around Chessington.

Measures to Support Accessibility

To provide a more accessible Gardeners Chessington online experience, we aim to:

Use clear, consistent headings and structure so content is easy to follow and understand.

Write content in plain language where possible to support all users, including people with cognitive disabilities.

Use sufficient colour contrast between text and background to support users with low vision or colour blindness.

Provide text alternatives for non text content, such as images, where this is practical, so that screen readers can convey the information.

Ensure that information is not conveyed by colour alone and that essential information is available in text.

Screen Reader Support

Our website is designed to be compatible with modern screen reader software used on desktop, laptop, tablet, and mobile devices. We use semantic HTML where possible so that headings, paragraphs, and lists are announced correctly, helping users to navigate quickly to the gardening information they need.

We aim to ensure that images used for essential content have meaningful alternative text and that decorative images are marked so they can be ignored by screen readers. We also aim to provide clear form labels where users request gardening services or contact us about work in the Chessington area.

Keyboard Navigation

The Gardeners Chessington website is designed so that users can navigate using only a keyboard. This supports people who cannot use a mouse or prefer keyboard input. You should be able to move between links, buttons, and form fields using the Tab key, Shift plus Tab, and the Enter or Space keys to activate controls.

We aim to ensure that the current focus is always visible so that users can see where they are on each page. Our intention is that interactive elements, such as navigation menus and forms, are reachable and usable with a keyboard alone.

Ongoing Improvements

Accessibility is an ongoing process. As we add or update content related to our gardening services in Chessington, we will continue to review the website for potential barriers and areas for improvement. This includes regular checks against WCAG 2.1 AA success criteria, as well as feedback from people who use assistive technologies.

We recognise that some parts of the website may not yet fully meet the standards we are working towards. We are committed to addressing any identified issues as quickly and practically as possible.

Feedback and Accessibility Requests

We welcome feedback from customers, local residents, and visitors who use our website. If you experience any difficulty accessing information about Gardeners Chessington, encounter a barrier when using assistive technology, or need information in an alternative format, you can contact us and let us know what you need.

When you contact us about an accessibility issue, please describe the page or section you were using, the problem you encountered, and the technology or device you were using if you are comfortable sharing this. This information helps us investigate the issue and improve the accessibility of our gardening services information for everyone.

We review all reasonable accessibility requests and aim to respond with an outline of any steps we can take, as well as indicative timeframes where relevant.

Accessible Gardeners Chessington Experience

Our aim is to offer an accessible Gardeners Chessington experience both online and in person. By following recognised accessibility standards, listening to feedback, and continually improving our website, we hope to make it simpler for all users to learn about our gardening work, request a visit, and enjoy a more accessible service in the Chessington area.