Gardeners Chessington Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Chessington provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

These terms are intended to protect both you and us by setting clear expectations about how we work, how services are delivered, and what each party is responsible for.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company, or organisation booking or receiving the services.

Company means Gardeners Chessington, the gardening services provider.

Services means any gardening, landscaping, maintenance, clearance, or related work provided by the Company.

Site means the garden or outdoor area where the Services are to be carried out.

Quote means a written or verbal estimate or fixed price for the Services, issued by the Company.

2. Scope of Services

Gardeners Chessington provides a range of gardening services, which may include but are not limited to lawn mowing, hedge trimming, planting, pruning, weeding, turfing, garden tidy ups, garden clearance, soft landscaping, seasonal maintenance, and general garden care.

The exact scope of the Services for each job will be described in the Quote or agreed in writing before work starts. The Customer is responsible for checking that the scope of Services meets their requirements and for raising any queries in advance.

3. Booking Process

Bookings can be made by contacting the Company and providing details of the required Services, the Site address, access arrangements, and preferred dates. The Company may request photographs, a site visit, or additional information in order to assess the work properly.

Following an enquiry, the Company may provide either an estimate based on the information available or a fixed-price Quote after a site visit. An estimate is an approximate guide to the likely cost and may change once work begins and the full scope is known. A fixed-price Quote is a binding price for the specified work, subject to any agreed variations.

Your booking is deemed accepted and a contract is formed when you confirm in writing that you wish to proceed with the Quote or when you clearly accept the estimate and a date for the work has been agreed. The Company reserves the right to refuse any booking at its discretion.

Customers must ensure that all information supplied during the booking process is accurate and complete. Any errors, omissions, or later changes may result in additional charges or delays.

4. Access to the Site and Customer Responsibilities

The Customer must ensure that the Company and its staff or subcontractors have safe and reasonable access to the Site at the agreed time and for the duration of the work. This includes providing access through gates, communal areas, or other entry points as necessary.

The Customer must inform the Company in advance of any hazards or restrictions at the Site, such as limited access, steep slopes, unstable ground, water features, underground services, or any other relevant risk.

It is the Customer’s responsibility to ensure that pets, children, and any other persons are kept away from the work area for the duration of the visit, and that any valuables or fragile items are removed from adjacent areas where debris or equipment may cause damage.

The Customer must also make the Company aware of any specific instructions regarding plants or garden features that are to be preserved, protected, or avoided.

5. Pricing, Estimates and Quotes

Prices for Services are generally based on the time required, the complexity of the work, the number of staff needed, the equipment required, and any materials or waste disposal involved.

Where an estimate is given, it is not a fixed price and may change once the work starts and the full extent of the task becomes clear. If the cost is likely to exceed the estimate by a significant margin, the Company will seek the Customer’s approval before continuing. If approval is not given, the Company may stop the work and charge for the Services already provided.

Where a fixed-price Quote is issued and accepted, that price will remain valid provided that the Customer does not request changes to the scope of work and that the information originally given to the Company was accurate. Any variations requested by the Customer or made necessary by unforeseen circumstances may lead to an amended price, which will be agreed where reasonably practicable before further work is carried out.

6. Payments and Invoicing

Payment terms will be stated on the Quote or invoice. Unless stated otherwise, payment is due on completion of the Services for one-off jobs, and in advance or on the day of service for regular maintenance visits.

The Company may require a deposit for larger projects, particularly where significant materials are to be purchased. The amount and timing of any deposit will be specified in the Quote, and work may not commence until the deposit has been received.

Invoices will be issued electronically or in writing. The Customer agrees to pay all invoices in full and within the stated payment period. Late payment may result in the suspension of Services and the addition of reasonable interest and administrative charges to cover the costs of recovery.

All amounts are payable in pounds sterling unless otherwise stated in writing. The Customer is responsible for any bank or transfer fees charged by their payment provider.

7. Cancellations and Rescheduling

If the Customer needs to cancel or reschedule a booking, they must notify the Company as soon as possible. For standard gardening visits, at least 24 hours notice should be given. For larger works or full-day bookings, at least 48 hours notice is requested.

If insufficient notice is given, the Company may charge a cancellation fee to cover lost time and any costs already incurred. This may be up to 50 percent of the agreed price for the booked visit, depending on the circumstances.

The Company reserves the right to cancel or reschedule a booking if necessary due to weather conditions, staff illness, equipment failure, or other events beyond its reasonable control. In such cases, the Company will endeavour to offer an alternative date as soon as practicable. The Company will not be liable for any loss arising from such cancellations, other than refunding any payments made in advance for Services not provided.

For ongoing maintenance contracts, either party may terminate the arrangement by giving reasonable written notice, normally one month, unless a different notice period has been agreed in writing.

8. Weather and Working Conditions

Some gardening tasks cannot be carried out safely or effectively in adverse weather conditions, such as heavy rain, strong winds, snow, ice, or extreme heat. The Company will assess conditions on the day and may decide to postpone or alter the planned work for safety or quality reasons.

Where poor weather prevents the completion of all tasks, the Company may reschedule the remaining work to another date or adjust the scope of work while keeping the Customer informed.

9. Materials, Plants and Guarantees

Where the Company supplies materials, plants, turf, or other products, it will use reasonable care to source suitable and good quality items. However, natural living products such as plants and turf are subject to conditions beyond the Company’s control once installed, including weather, soil conditions, watering, pests, and maintenance.

The Company cannot guarantee the survival, growth, or performance of plants or turf after completion of the work, unless a specific written guarantee has been provided that sets out the conditions and limitations of any such guarantee.

The Customer is responsible for following any aftercare advice given by the Company, including watering, feeding, pruning, and protection from frost or pests. Failure to follow such advice may invalidate any guarantee that has been offered.

10. Waste Removal and Environmental Regulations

During many gardening tasks, green waste such as grass cuttings, hedge trimmings, branches, and plants will be generated. The handling and disposal of this waste will be agreed in advance.

Unless specifically quoted for, the Company is not obliged to remove waste from the Site. In many cases, waste can be placed in the Customer’s garden waste bins or left in a suitable composting area if requested. If the Customer requires the Company to remove waste from the Site, additional charges will apply to cover labour, transport, and disposal costs.

The Company will comply with relevant environmental and waste regulations and will only dispose of waste through lawful and appropriate channels. The Customer agrees not to ask the Company to dispose of any prohibited materials or to breach any waste regulations.

Where the Customer chooses to handle their own waste disposal, the Company will not be liable for any costs, fines, or issues arising from the Customer’s methods of disposal.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Company will not be liable for any loss or damage that is not reasonably foreseeable, or that results from circumstances beyond its reasonable control.

The Customer is responsible for notifying the Company of any underground pipes, cables, irrigation systems, or other hidden services at the Site. The Company will not be liable for damage to any such services if their presence and location were not made known in advance, or if accurate plans were not provided.

The Company’s total liability for any claim arising out of or in connection with the Services shall, to the extent permitted by law, be limited to the total price paid by the Customer for the specific Services giving rise to the claim. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

The Customer is advised to remove or protect any fragile ornaments, furniture, or garden features before work begins. While the Company will take reasonable care, it cannot accept responsibility for accidental damage to items that should reasonably have been moved or protected by the Customer.

12. Complaints and Quality of Service

The Company aims to provide a high standard of service. If the Customer is not satisfied with the work carried out, they must inform the Company as soon as reasonably possible, ideally within 48 hours of completion of the visit.

The Company will review the complaint and, where appropriate, may visit the Site to inspect the work. If the Company considers the complaint to be justified, it may offer to rectify the issue, provide additional work, or make another form of reasonable remedy. The Customer must allow the Company the opportunity to correct any issues before seeking alternative remedies.

13. Intellectual Property

Any designs, planting plans, drawings, or written proposals provided by the Company remain the intellectual property of the Company unless otherwise agreed in writing. The Customer may not share, reproduce, or use such materials for work carried out by another party without the Company’s consent.

14. Data Protection and Privacy

The Company will collect and use personal information, such as names, addresses, and contact details, only for the purposes of administering bookings, carrying out Services, and managing customer relationships. Information will be stored securely and will not be shared with third parties except where necessary to deliver the Services or where required by law.

By contacting the Company or making a booking, the Customer consents to their information being used for these purposes. The Customer may request access to the personal information held about them and may ask for corrections where necessary.

15. Changes to these Terms and Conditions

The Company may update these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time you confirmed your acceptance of the Quote or when the booking was made. Any significant changes will normally apply only to future bookings.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing work to commence, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.