Terms and Conditions for Gardeners Chessington
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Chessington and apply to all domestic and commercial work arranged with us. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to create clarity around the service process, payment expectations, cancellations, liability, and the handling of waste arising from gardening work.
In these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer. These terms apply whether the work is a one-off visit, scheduled maintenance, seasonal work, or a larger project arranged in advance. Where a separate written agreement or quotation contains specific terms, those details will apply alongside these conditions unless expressly stated otherwise.
We aim to provide a professional service with reasonable care and skill, but gardening work can be affected by weather, ground conditions, plant health, access issues, and the behaviour of natural materials. For that reason, the customer should understand that some results depend on environmental factors outside our control. These conditions are designed to reflect the practical nature of gardening services while setting out fair expectations for both sides.
Booking Process
Bookings may be made by agreeing a date, scope of work, and approximate duration in advance. A booking is only confirmed once we have accepted the work, whether verbally, in writing, or through an agreed quotation or order. Gardeners Chessington may request details about the property, the type of work required, access arrangements, and any known hazards before confirming a visit. Accurate information helps us plan the work safely and efficiently.
Where a quotation is issued, it will usually be based on the information provided by the customer and, where relevant, a site visit or photographs. If the actual work required differs from the description initially given, we reserve the right to revise the quotation, amend the schedule, or discuss changes before continuing. If additional work is requested on the day, we may agree to carry it out if time, equipment, and conditions allow.
Booking times are normally provided as estimated arrival windows rather than exact appointment times. This is because travel, weather, traffic, and earlier jobs can affect the day’s schedule. We will make reasonable efforts to attend within the agreed period, but delay does not automatically entitle the customer to compensation. If we anticipate a significant change to the planned time, we will aim to notify the customer in advance where possible.
Payments and Charges
Charges for gardening services are based on the quotation, agreed hourly rate, fixed price, or other pricing model communicated before work starts. All prices should be treated as valid only for the work described and only for the time period specified in the quotation, if any. Unless stated otherwise, prices may be subject to change if the scope, scale, or complexity of the job changes before or during delivery.
Payment is due in full by the deadline stated on the invoice or at the end of the visit, depending on the arrangement agreed. For larger projects, we may require a deposit or staged payments before work begins or as milestones are reached. We may also request payment in advance for materials, special waste handling, or labour reserved for a specific date. Any deposit terms will be explained clearly before confirmation.
Late payment may result in additional administration charges, interest, or suspension of further work, where permitted by law and where stated on the invoice or quotation. If payment is delayed, the customer remains responsible for all outstanding sums. We reserve the right to recover reasonable costs incurred in pursuing unpaid balances, including collection expenses where lawful. Ownership of any materials supplied may remain with us until payment has been received in full.
Gardeners Chessington may accept payment by bank transfer, card, cash, or other agreed methods. A receipt or invoice should be kept by the customer as proof of payment. If a payment is made incorrectly, or to an account not authorised by us, we cannot be responsible for any resulting loss unless it was caused by our own error.
Cancellations, Changes, and Access
Customers may cancel or reschedule a booking by giving reasonable notice. Where a cancellation is made at short notice, we may charge a cancellation fee to cover time reserved, labour scheduled, or costs already incurred. If materials have been ordered specifically for the job, the customer may also be responsible for those costs if they cannot be returned or reused. Any cancellation terms will be applied fairly and in line with the notice given.
We reserve the right to cancel, delay, or stop work if conditions are unsafe, access is blocked, equipment cannot be used safely, payment terms are not met, or the site presents issues not disclosed in advance. This includes situations such as dangerous weather, aggressive animals, pests, exposed hazards, broken access points, or the presence of concealed underground services. If work is postponed for safety reasons, we will try to rearrange it at the earliest reasonable opportunity.
Gardeners Chessington may need clear access to the work area, parking space where available, working water supply, and any other practical arrangements required to complete the job. If access is restricted, the customer must tell us in advance. Delays or extra labour caused by poor access, missing keys, locked gates, or inaccurate site information may lead to additional charges. We are not liable for missed deadlines caused by such issues.
Quality of Service and Customer Responsibilities
We will carry out the agreed work with reasonable care and skill and in line with the description of the service confirmed at the time of booking. Gardening services may include pruning, mowing, clearing, planting, maintenance, or related tasks, depending on the arrangement. If a customer has particular requirements, those should be confirmed before work begins so that the expected standard is understood by both parties.
The customer is responsible for ensuring that the lawn, beds, borders, trees, shrubs, or other areas to be worked on are suitable for the agreed service. If sensitive plants, hidden fixtures, irrigation lines, wildlife habitats, or recently installed materials are present, the customer should make us aware before the visit. We are entitled to rely on the information given to us unless there is an obvious reason to doubt it.
Any items that are fragile, valuable, or easily damaged should be removed or protected by the customer before the work starts. This includes ornaments, furniture, personal belongings, and decorative features near the working area. We will take reasonable care, but we cannot accept responsibility for accidental damage to items that were not properly secured, clearly marked, or moved out of the way where this would have been reasonable to do.
If the customer is dissatisfied with the service, they should notify us within a reasonable time and provide details of the issue. We may offer to inspect the work, make adjustments, or discuss a fair resolution if the complaint relates to the agreed service and has been reported promptly. Any remedy will depend on the circumstances and on whether the issue was caused by our failure to exercise reasonable care.
Liability and Limitations
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence. We do not accept responsibility for indirect or consequential losses, loss of profit, or loss of enjoyment.
Gardening work may involve unavoidable risk to certain plants, turf, surfaces, or materials, particularly where they are already weak, diseased, overgrown, or affected by previous maintenance. We are not responsible for pre-existing conditions, hidden defects, or deterioration that would have occurred in the ordinary course of time. Where a customer asks us to undertake work on aged, fragile, or unstable features, this is done at the customer’s risk unless we agree otherwise in writing.
We are not liable for damage caused by events outside our reasonable control, including severe weather, flooding, storms, pests, vandalism, trespass, utility failures, or acts of third parties. If an incident occurs and we are at fault, our responsibility will normally be limited to re-performing the relevant service or paying reasonable compensation up to the amount paid for the affected service, unless a different remedy is required by law.
Gardeners Chessington does not accept liability for loss or damage arising from inaccurate information supplied by the customer, including information about underground cables, drainage, irrigation, or other hidden features. The customer should make us aware of any known risks before work begins. Where specialist surveys, permissions, or statutory checks are needed, it is the customer’s responsibility to obtain them unless we have expressly agreed to do so.
Waste Regulations and Site Clearance
Green waste, cuttings, soil, branches, leaves, and other organic materials arising from the work may be removed, left neatly on site, composted, or handled in another agreed way depending on the service booked and any local disposal arrangements. If waste removal is included, it will be limited to the volume and type of waste agreed in advance. Additional waste or mixed materials may incur further charges.
We operate in accordance with applicable UK waste handling rules and expect customers to cooperate with reasonable disposal arrangements. Waste should not be treated as general household rubbish unless specifically agreed. Certain materials, such as treated timber, contaminated soil, large quantities of rubble, chemicals, asbestos, electrical items, or other controlled waste, may require special handling and may fall outside standard gardening services. Where such materials are discovered, we may pause the work and discuss the lawful options available.
The customer must disclose any potentially hazardous or unusual waste on site before work starts. If waste is hidden, mixed, contaminated, or incorrectly described, we may refuse to remove it, charge an extra fee, or require alternative disposal. Any waste left behind after completion becomes the customer’s responsibility unless our agreement says otherwise. We will not knowingly dispose of waste in a way that breaches environmental or transport regulations.
Force Majeure, Termination, and General Terms
If we are prevented or delayed from carrying out our obligations by events beyond our reasonable control, including extreme weather, transport disruption, staff illness, equipment failure, legal restrictions, or supplier delays, we will not be in breach of contract for that period. In such cases, we may suspend the service, rearrange the appointment, or terminate the affected part of the agreement without liability for the delay itself.
We may terminate or suspend services immediately if the customer behaves abusively, creates a safety risk, fails to pay, provides false information, or otherwise seriously breaches these terms. In those circumstances, any unpaid sums for work already carried out remain due. The customer may also terminate the agreement if we materially fail to provide the agreed service and do not remedy the issue within a reasonable time after being notified.
No waiver of any right under these Terms and Conditions shall be effective unless made in writing. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in full force. A failure to enforce any part of these terms on one occasion does not mean that the same term is waived for the future.
These Terms and Conditions represent the understanding between the parties regarding the gardening service and replace any prior informal discussions relating to the same booking, unless a written agreement says otherwise. The customer should read them carefully before confirming work so that payment expectations, cancellation rights, waste responsibilities, and liability limits are clear from the outset.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. The parties agree that the contract will be interpreted in accordance with UK law and common principles of fairness and reasonableness.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Gardeners Chessington. This acceptance applies whether the booking is made for routine maintenance, seasonal support, or one-off gardening work. The aim is to keep the service straightforward, transparent, and legally clear for both customer and service provider.